frequently asked questions
What makes Dambour Perfume different from other perfume brands?
At Dambour Perfume, every fragrance is handcrafted and personalized. Instead of buying a pre-made scent, you choose from over 1,000 notes, design your bottle and box. Each perfume is created while you wait in-store or prepared with care for online orders — making your fragrance truly one-of-a-kind.
How can I place a retail order?
- Retail orders can be placed:
- Online through our website
- Over the phone
- By email
- In person at our boutique
How many scents can I mix together at the boutique?
You can select up to three fragrance notes for a balanced blend. Our expert perfumers will guide you to ensure your choices complement each other beautifully.
Do you offer pre-made perfumes as well?
Yes. While custom fragrances are our specialty, we also offer a Signature Collection of expertly blended perfumes that are ready to order and enjoy.
How long does the in-store experience take?
Most custom perfume sessions take 20–30 minutes, depending on how many scents you’d like to explore.
Can I make a custom perfume as a gift?
Absolutely. Our custom perfumes are perfect for birthdays, anniversaries, weddings, or corporate gifts. You can design it yourself to surprise someone or bring them in for the full experience.
How does the custom perfume boutique process work?
- Choose your preferred fragrance notes (from floral, citrus, woody, spicy, and more).
- Select a bottle and luxury box design.
- Watch as your fragrance is hand-blended and packaged before your eyes — or order online and have it shipped to your door.
What is the Dambour Perfume Wholesale Program?
Our Wholesale Program gives business owners access to premium fragrance oils, custom blends, packaging, and supplies to launch or grow a perfume brand. You must register for a wholesale account to view pricing and place orders.
How do I register for the wholesale program?
Simply complete our online wholesale application or contact our team via email or phone. Once your application is approved, you’ll receive access credentials to log in and order wholesale products online.
Is there a minimum order requirement?
No — we do not have minimum order requirements. Whether you’re testing scents or placing a large wholesale purchase, we’re here to support you.
What products can I order wholesale?
Wholesale partners can access premium fragrance oils, custom blends, bottles, packaging supplies (like bags/boxes/labels), bottling equipment, and complete store-ready solutions.
Can I customize packaging and branding?
Yes! We offer customizable packaging — including bottles, boxes, and labels — so you can create products that reflect your brand.
Can I order samples before placing a larger order?
Yes! Since there’s no minimum order, you can order small quantities or samples to test what works before committing to larger wholesale purchases.
Where are your products shipped?
We ship nationwide to all 50 states, so you can receive your wholesale fragrance oils and supplies wherever your business is located in the U.S.
How do I place a wholesale order online
Log in to your wholesale account on our website, browse products, add items to your cart, and checkout securely. Orders are processed once you complete payment.
What if I have a problem with my order?
Contact our customer support team with your order number and details — we’re happy to help with questions, issues, or shipping concerns.
Do I need an account to place an order?
No account is required to shop with us. You can check out as a guest. Creating an account, however, allows you to track orders faster and save your information for future purchases.
Are all products available online?
Most of our retail products are available online. We are constantly adding new scents and products, so availability may change frequently.
Do you offer local pickup?
Yes! We offer free local pickup for online orders. Simply select the local pickup option at checkout, and you’ll be notified when your order is ready.
Where is local pickup available?
Local pickup is available at our boutique in Mobile, Alabama at address 3700 Airport Blvd Mobile, Alabama 36608
How long does shipping take?
Processing times vary depending on order volume. Once shipped, delivery times depend on your location and the shipping method selected at checkout. Tracking information will be provided.
How much does shipping cost?
Shipping rates are calculated at checkout based on your order size, weight, and destination.
Do you accept returns or exchanges?
Due to the nature of fragrance products, all sales are generally final. If there is an issue with your order, please contact us promptly so we can assist.
What if my order is damaged or incorrect?
Please contact us with your order number and photos (if applicable), and we’ll work with you to resolve the issue.